Hyssop Cleaning Services respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we may collect, use, protect, and disclose information when you visit our website, request a quote, schedule a consultation, communicate with us, or use our services.

By using our website or voluntarily providing information to Hyssop Cleaning Services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information that you voluntarily provide when contacting us, requesting a quote, scheduling a walkthrough or consultation, or purchasing services.

This information may include:

• Name

• Business or organization name

• Email address

• Telephone number

• Property or service address

• Type of property or facility

• Requested services

• Preferred service dates or schedules

• Property size and condition

• Information submitted through website forms

• Photographs you voluntarily provide for cleaning, staging, or styling purposes

• Communications between you and Hyssop Cleaning Services

• Billing and transaction-related information

We seek to collect only information reasonably necessary to respond to inquiries, prepare estimates, provide services, process business transactions, and maintain client relationships. Data minimization is also consistent with FTC guidance for businesses.

2. Information Collected Through Our Website

Depending on the technology used by our website provider, certain information may be collected automatically when you visit our website.

This may include information such as your:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate geographic area

• Date and time of your visit

• Referring website or search engine

This information may be used to understand website traffic, improve website performance, measure marketing effectiveness, and help us understand how visitors find and use our website.

3. How We Use Your Information

Hyssop Cleaning Services may use information collected from you to:

• Respond to inquiries

• Provide estimates and customized quotes

• Schedule walkthroughs and consultations

• Create customized cleaning plans

• Schedule and provide cleaning services

• Provide Interior Styling & Home Staging consultations

• Communicate regarding appointments or services

• Send invoices and process transactions

• Maintain client records

• Provide customer support

• Follow up regarding completed services

• Improve our website and services

• Maintain business and accounting records

• Protect against fraudulent or unauthorized activity

• Comply with applicable legal requirements

We will not use your personal information in a manner materially inconsistent with this Privacy Policy without providing appropriate notice when required.

4. Interior Styling & Home Staging

Clients requesting Interior Styling & Home Staging services may voluntarily provide photographs or information concerning their home, office, furnishings, décor, room dimensions, budget, or design preferences.

This information will be used to evaluate the property and provide appropriate styling, staging, organization, or design recommendations.

We will not publish client photographs for advertising, social media, portfolio, or promotional purposes without permission.

5. Photographs of Client Properties

Hyssop Cleaning Services may occasionally take photographs when reasonably necessary to document property conditions, establish the scope of work, document completed services, or support a styling or staging consultation.

Property photographs taken for service documentation will not automatically be considered authorization for marketing use.

If we would like to use identifiable photographs of your property for advertising, social media, website portfolios, before-and-after demonstrations, or other promotional purposes, we will seek appropriate permission.

6. How We May Share Information

Hyssop Cleaning Services does not sell your personal information.

We may share limited information when reasonably necessary with service providers that assist us in operating our business, such as website hosting providers, scheduling systems, payment processors, accounting providers, email services, or other business-support providers.

Information may also be disclosed when reasonably necessary to:

• Comply with applicable law

• Respond to lawful legal process

• Protect our legal rights

• Prevent suspected fraud or misuse

• Protect the safety of our clients, employees, or others

Third-party services generally maintain their own privacy practices, so information processed through those services may also be subject to their respective policies.

7. Payment Information

If electronic payments are accepted, payment transactions may be processed through a third-party payment processor.

Hyssop Cleaning Services does not intend to independently store complete credit or debit card numbers when payments are processed through a third-party payment provider.

The payment processor's own privacy and security policies will apply to information submitted through its payment system.

8. Cookies & Website Analytics

Our website platform or integrated services may use cookies or similar technologies to operate the website, understand visitor activity, remember preferences, improve functionality, or measure website performance.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some website features.

If Hyssop later adds advertising technologies such as Google Ads, Meta Pixel, advanced analytics, or other tracking technologies, this Privacy Policy should be updated to accurately describe those practices.

9. Data Security

We take reasonable measures to protect personal information under our control from unauthorized access, disclosure, alteration, misuse, or destruction.

New York's SHIELD Act requires businesses maintaining qualifying private information to implement reasonable administrative, technical, and physical safeguards.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including providing services, maintaining business and accounting records, resolving disputes, complying with legal requirements, and protecting our business interests.

When information is no longer reasonably required, we may securely delete or dispose of it in accordance with our business practices and applicable law.

11. Email, Phone & Marketing Communications

When you provide your telephone number or email address in connection with an inquiry or service request, Hyssop Cleaning Services may use that information to communicate with you regarding your inquiry, quote, appointment, service, invoice, or customer relationship.

If we send optional promotional emails, you may request to stop receiving those communications at any time.

Service-related communications may still be necessary while you have an active appointment, contract, account, or outstanding business matter with us.

12. Children's Privacy

Our website and services are intended for adults seeking cleaning, property care, styling, or staging services.

We do not knowingly seek to collect personal information online from children under 13. Federal COPPA requirements provide special protections concerning online collection of personal information from children under 13.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Hyssop Cleaning Services is not responsible for the privacy practices, security, content, or policies of websites operated by third parties. We encourage visitors to review the privacy policies of any third-party services they use.

14. Your Privacy Choices

You may contact Hyssop Cleaning Services to:

• Ask questions about information you have provided to us

• Correct inaccurate contact information

• Update your information

• Request removal from optional marketing communications

• Ask questions about our privacy practices

Certain information may need to be retained when required for legitimate business, contractual, accounting, insurance, tax, or legal purposes.

15. Changes to This Privacy Policy

Hyssop Cleaning Services may periodically update this Privacy Policy to reflect changes in our business practices, website technologies, services, or applicable requirements.

When material changes are made, the revised policy will be posted on our website with an updated effective date.

16. Contact Us

Questions regarding this Privacy Policy or how Hyssop Cleaning Services handles personal information may be directed to:

Hyssop Cleaning Services
181 Oakhurst Street
Lockport, NY 14094

Phone: (716) 201-2334
Email: hyssop2025@gmail.com

Customer Service Hours:
Monday–Friday | 8:00 AM–5:00 PM

By Appointment Only — No Walk-Ins